FAQ
If you have a question about Reina Imaging or the services we provide, feel free to browse some frequently asked questions below.
General Information
First obtain a quote by contacting customer service or by leaving us a detailed message here: [email protected]. E-mail your purchase order and signed quotation to [email protected]. Customer service will acknowledge your order within 1 business day. Please remember, you can get the best price on Reina products from your local Reina Imaging reseller.
Click here to Find a Dealer
Most items can be returned if unused and undamaged. Contact Us with the original purchase order number and we will generate and supply an RMA. Note that restocking fees may apply. Documentation will be provided for the returned item before you ship it.
If you are having trouble with your Reina Imaging product, please contact customer service here to inquire about repair services: [email protected]
Email us an image of the data plate on the DR panel or an image of the entire panel/CR cassette.
Our Products
This is due to sourcing our grids from manufacturers that use only the highest quality raw material and stringent quality control measures for production. Reina Imaging has a zero return rate due to grid manufacturing mistakes. We only supply grids from globally recognized industry leaders, and will settle for nothing less.
This is based upon a few factors. The basics are explained thoroughly in one of our blog pieces that explains grid selection 101.
The Protect-A-Grid grid encasement and anti-scatter grid are listed as two separate line items that are permanently sealed together and delivered as one finished assembly. A PAG grid encasement is comprised of two component pieces.
Yes. Reina Imaging has a large assortment of custom hand-made products available. Some are listed but many are not. Please contact us to inquire about custom made products or a new project design.
Yes, we sell both aluminum and fiber interspaced grids from the highest quality grid manufacturers globally. Though fiber interspaced grids are not available in every spec, they are a great way to reduce dose.
SD is an acronym for short dimension. It means that the PAG grid encasement includes a short dimension anti-scatter grid along with a short dimension overlay that clearly denotes the lead line orientation to the radiographer. A short dimension grid has the lead lines running parallel to the short axis.
You will need length, width, and height of your DR Panel. This information can be measured directly, obtained from the OEM website, datasheets, or other reference document. For simplicity, contact Reina Imaging customer service with the model number from the data plate on your DR Panel, and we will guide you to your best options. You may also leave us a message here: [email protected]
In a DR environment, the right handle can be a key component to performing safe and effective mobile radiography. DR panels are heavier, easier to break and a lot more expensive than their CR cassette processors. A handle helps reduce drops and radiographer fatigue. Check out this blog that details all our handle options. Handle options can be both out of necessity and preference.
Vendors
Contact Us to inquire about getting set up as a reseller. After we review your company details, if and when applicable, we may require a copy of your resale certificate. Initial orders would need to pay in advance.
Payment terms are available on a case-by-case basis.
Company
ISO13485:2016 Certification
We hold the appropriate ISO certification available for the design and manufacture of medical devices. This certification is voluntary, but oftentimes required in order to conduct global business. It is independently issued, and 3rd party audited.
Value Added Service and Support
Reina Imaging does not sell to end users. We built our reputation on performance and customer service. We know that you (our dealer / OEM customers) have the relationships with longtime local customers and can best serve their needs. Reina adds value to this relationship by providing the products and expertise to support our dealer/OEM partners to this end.
Expertise in clinical radiography
Reina Imaging’s core foundation is built upon those who have clinical or technical backgrounds in x-ray. If we don’t know the answer, we know who will and how to help you find it.
Reina Imaging warrants the Original Purchaser that this product will be free from defects in its workmanship and materials, under normal use and service conditions, as described herein. “Defects” as used in this warranty, is defined as any imperfections which impair the use of the product. The company will repair or replace, at its option, without charge to the original purchaser only, the defective products or parts for a period of 1 year from the date of purchase and while owned by the Original Purchaser. Should any component fail under normal use during this period, it is the buyer’s responsibility to contact customer service at +1-800-752-4918 OR E-mail at [email protected]
Shipping
Yes. We can drop ship and blind drop ship within the US. We cannot drop ship internationally.
All shipping terms outside of the US and Canada are ex works. The buyer would be responsible setting up and paying for any and all freight, customs or duties necessary to receive their order.
Shipping is customer routed. That means the customer tells Reina Imaging how to ship their order. For domestic customers, if a shipping method is not selected, we typically default to FedEx ground if available. For international customers, our shipping terms are ex works.
Contact Us Today
Leave us a detailed message by clicking the “Contact Us” button below.
Or you may call us at (01) 815-356-8181.